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After-Sales Follow UP Specialist Female Only

Salary: KWD 5
Posted: 7 days ago
Place: Salmiya


Company Overview:

ELAJCLINIC is a leading MEDICAL clinic committed to providing exceptional services and personalized care to our valued clients. We are seeking a dynamic and customer- focused individual to join our team as an After- Sales Follow- Up Specialist. This role is crucial in ensuring that our clients have a positive experience and that we continuously improve our services based on their feedback.

Responsibilities:

Client Follow- Up:

Initiate post- service calls to clients to gather feedback on their experience.

Professionally inquire about the quality of service, satisfaction levels, and any areas for improvement.

Customer Relationship Management:

Build and maintain positive relationships with clients by actively listening to their concerns and addressing them effectively.

Provide additional information or support as needed to enhance customer satisfaction.

Feedback Analysis:

Document and analyze feedback received from clients.

Identify recurring themes or issues to assist in improving overall service quality.

Collaboration with Departments:

Collaborate with relevant departments to communicate client feedback and implement improvements.

Act as a liaison between clients and internal teams to ensure a seamless resolution of any concerns.

Reporting:

Prepare regular reports summarizing client feedback trends and improvement initiatives.

Present findings to management for strategic decision- making.

Skills

Qualifications:

Proven experience in a customer service or after- sales follow- up role.

Exceptional communication and interpersonal skills.

Strong problem- solving abilities and a proactive mindset.

Ability to handle client concerns with empathy and professionalism.

Detail- oriented and organized with excellent follow- up skills.

Additional Skills (Preferred):

Familiarity with [industry] services and terminology.

Experience using customer relationship management (CRM) software.



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