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Cafe Manager Head of Call Center Positions

Posted: 14-03-2023
Place: Kuwait

A Cafe Manager oversees day to day cafe operations.

Hands on experience with hiring, training, and supervising caf staff, resolving customer complaints and relevant food health and safety regulations.

experience in all aspects of Cafe Operations.

Has barista experience with coffee knowledge.

Ideally progressed from barista to supervisor/head barista over the course of the career.

Provides barista training to staff.

Manage daily operations of the outlet/s and maintains quality standard of services, formulates standard operating procedures and training manuals.

This would involve but not limited to

Supervision of the outlet aimed at maximizing sales performance to drive profits.

Sales forecasting and distribution of targets for the team.

Wastage control and timely forecast of stocks.

Inventory Control and Costing

Continuous training and development of team members.

Ensuring timely documentation

Quality Control and Audits as per SOP s


Applicants to be based in Kuwait.

Suitable and interested kindly apply with your updated CV/Resume to


Head of Call Center, Kuwait.

As the head of call center, you will ensure that calls, emails, and chats are answered within set time frames. You will benchmark by analyzing metrics and set targets ensuring that the company and staff meet goals resulting in reliable and efficient support for customers.

Provide leadership, development and coaching of call center agents across the board. Actively engage in the development and support of the call center team.

Contribute to the design and implementation of Change Programs and Projects which impact the call center.

Conduct regular 121 s, developing a culture where training and development are part of the team.

Ensure consistent and effective communication throughout the team, encourage feedback and customer insights aimed at enhancing customer experience.

Identifying and instilling best practice, processes and systems driving continuous improvement.

Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

Ensures service and sales targets, SLA s and KPI s are continually reviewed, and expectations are met with optimum levels of quality and service delivery aimed at building a performance-oriented culture.

Qualifications and experience

Bachelor s degree.

At least five years of leadership experience in a call center/contact center leading teams.

Extensive knowledge of call center tools and applications.

Bilingual-Arabic and English communication skills.

Strong communication skills.

Applicants to be based in Kuwait. Suitable and interested, kindly apply as response with an updated CV/Resume to


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