Call Center Agent.

Job Description & Responsibilities.

• Strong communications skills, can speak fluently English and Arabic both written & verbal also.

• Handle inbound and outbound calls. responding to emails and chat messages.

• Great active listening skills and Adaptability and flexibility.

• Listening to customer & staff needs or issues and providing helpful solutions to their problems.

• A patient & empathetic attitude with customers, clients and staffs to resolving the issues.

• Comfortable working in fast- paced environment with joint efforts.

• Follow with the drivers to make sure orders should be delivered on time.

• Identify the needs of customers, clients and internal staffs provide accurate solution, guidance and give satisfactory answers to their queries, concerns, and complaints as soon as possible.

• Call to customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.

• De- escalate situations involving dissatisfied customers, offering patient assistance and support.

• Regularly reviewing and updating the customers information in the system.

• Collaborate with the call center colleague to improve the customer service.

• Ensure to follow the customers service script provided by the company.

• Troubleshooting skills, either basic or advanced, depending on the organizational.

• Computer literacy, Microsoft Office, Delivery App, WhatsApp, …...etc.

• In- depth knowledge of delivery company’s products and services.

• Strong time management and organizational skills.

• Expertise in the customer & staff service area, focus on accounts, sales, technical support & other required area.

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