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Call center Officer Wanted in Kuwait

Posted: 5 days ago
Place: Egaila - Kuwait
- Answering or making calls to clients to learn about and address their needs,

complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible

solutions, and ensuring that clients feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying

information and diffusing angry clients, as needed.

- Building lasting relationships with clients and other call center team

members based on trust and reliability.

- Utilizing software, databases, scripts, and tools appropriately.

- Understanding and striving to meet or exceed call center metrics while

providing excellent consistent customer service.

- Making sales or recommendations for products or services that may better

suit client needs.

- Taking part in training and other learning opportunities to expand knowledge

of the company and position.

- Adhering to all company policies and procedures.

Requirements:

- Past experience in the call center can be considered

- Visa 18 transferable

- Bilingual Preferable.



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