Required for Logistic company a Customer Service :

Job responsibilities:

Customer Service

Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level.

Assists in helping clients track their parcels and provide helpful information as required.

Through interaction with clients on the CRM, uses every opportunity to build client s interest in the company s services.

Manages administrative duties assigned by the human resources and admin manager in an effective and timely manner.

Consistently stays abreast of any new information on the organizations services promotional campaigns etc. To ensure accurate and helpful information are supplied to clients when they make enquiries.

Coordinate dispatching team/ warehouse team for any urgent delivery requests.

Responsible for the customer service report.

Requirements:

- Must be a Bilingual female. (Arabic and English)

- Bachelor's degree.

- A minimum of 2 years experience in the same field (logistics)