Qualifications:

• University graduate (or equivalent)

Experiences:

• Experience of work with documents or customer service is an advantage.

• Working within a Visa Application Center or Public Sector is an advantage.

Skills and abilities:

• English level – upper intermediate and above (speaking/reading/writing) is required; other foreign language is a plus.

• Experienced MS Office user.

• Detail oriented, initiative, open mind.

• Good communication skill, active listener, patient to customers.

• Fast learner, ability to work under pressure. Strong team player.

Responsibilities:

• Handle day- today Visa Applications in compliance with Standard Operations Procedures.

• Works at the welcome desk.

• Consult applicants during self- service registration, payment and queuing processes.

• Accepts and checks the documents.

• Accepts payment of fees and additional services.

• Controls quality of submitted documents.

• Follow an established and defined filing and administration process, guided by a

computer- based system.

• Ensure engagement with applicants provides a first- class service, and positive

customer.

• Handle customer complaints an assertively, and efficiently.

• Maintain strict confidentiality of technological, financial, commercial and other

information received in connection with the performance of his / her duties, and takes

all possible measures to protect the information received from disclosure.

experience.

Visa 18 transferable only will be called for interview.

Ready to join candidates are welcome to apply .

Language proficiency - Malayalam/ Tamil/ Hindi/English and Knowledge of Arabic language will be an added advantage .