Job Overview:

We are seeking a highly organized and detail-oriented individual to join our team as a Freight and Operations Specialist. This role will be responsible for coordinating and managing all aspects of freight forwarding operations, including shipment scheduling, documentation, customs clearance, and customer communication. The ideal candidate should have a strong understanding of logistics processes, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

Shipment Coordination: Coordinate the movement of freight shipments from origin to destination, ensuring timely and efficient delivery in accordance with customer requirements.

Documentation Management: Prepare and manage all necessary documentation for international shipments, including bills of lading, commercial invoices, packing lists, and customs declarations.

Customs Clearance: Facilitate customs clearance procedures for import and export shipments, liaising with customs brokers, government agencies, and other stakeholders to ensure compliance with regulations.

Carrier Coordination: Collaborate with carriers, Airlines, shipping lines, and trucking companies to secure transportation capacity and negotiate rates for freight forwarding services.

Booking and Scheduling: Book cargo space with carriers and arrange transportation schedules, optimizing routes and modes of transport to minimize costs and maximize efficiency.

Customer Communication: Serve as the primary point of contact for customers, providing updates on shipment status, addressing inquiries, and resolving any issues or concerns in a timely and professional manner.

Supply Chain Visibility: Monitor and track shipments in real-time using freight tracking systems or software, providing proactive updates to customers and internal stakeholders as needed.

Quality Assurance: Ensure the accuracy and completeness of shipment documentation, verifying that all required information is provided and compliant with regulatory requirements.

Problem Resolution: Proactively identify and resolve any issues or discrepancies related to shipments, including delays, damages, or missing documentation, to minimize disruptions and ensure customer satisfaction.

Performance Reporting: Generate and analyze performance reports on key metrics such as on-time delivery, transit times, and freight costs, identifying areas for improvement and implementing corrective actions as needed.

Requirements:

Bachelor's degree in logistics, supply chain management, or a related field preferred.

Previous experience in freight forwarding operations, logistics coordination, or supply chain management.

Strong understanding of international trade regulations, customs procedures, and shipping documentation requirements.

Proficiency in freight forwarding software, Microsoft Office Suite, and other relevant technology platforms.

Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, carriers, and internal teams.

Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

Problem-solving and decision-making abilities, with a focus on finding practical solutions to complex logistical challenges.

Ability to work independently and collaboratively as part of a team, demonstrating flexibility and adaptability to meet changing business needs.

Interest Candidate please share CV to Whats App No call.