We are looking for an experienced and service- driven Front Desk Supervisor to join our Front Office team and to ensure exceptional guest experiences . The ideal candidate will oversee daily front desk activities, support the team, and maintain the highest standards of service expected in a 5- star environment.

Key Responsibilities

• Supervise and support the Front Desk team during shifts

• Ensure smooth and efficient check- in and check- out processes

• Handle VIP arrivals, special requests, and guest complaints professionally

• Monitor room allocation, occupancy, and coordination with housekeeping

• Ensure adherence to hotel policies, procedures, and brand standards

• Train, coach, and motivate team members to deliver outstanding service

• Review daily reports, cash handling, and billing accuracy

• Assist in scheduling shifts and managing team performance

• Maintain a high level of guest satisfaction and resolve issues promptly

• Support upselling initiatives and revenue optimization

Qualifications & Requirements:

• Minimum 2–4 years of experience in Front Office operations, preferably in a 5

star hotel

• Previous supervisory experience is required

• Degree or diploma in Hospitality Management or a related field

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in hotel systems ( OPERA, ONQ, or similar)

• Strong problem- solving skills and ability to work under pressure

• Fluency in English is required; additional languages are an advantage

• Well- groomed, professional appearance

• Flexibility to work shifts, weekends, and holidays

Interested candidate can send their CV direct to: hr@argana- resorts.com