Technical Support Engineer

experience and Education :

1-3 Years of proven experience in a heavy customer focus position.

Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.

Job Responsibilities.

Manage Help Desk tickets in a timely manner.

Respond to customer issues via phone, email and computer chat.

Provide customer assistance

Document customer interactions

Run diagnostics to resolve customer reported issues.

Escalate issues to the next Tier with next level of difficulty.

Install, make changes and repair computer hardware and software.

Follow-up with customers to ensure issues are resolved.

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.

Install and configure computer systems and applications within the company.

Respond to customer inquiries and assist in troubleshooting and resolving challenges.

Act as the initial point of contact for all computer and system related concerns from clients or other employees.

experience in Software Installation, Configuring Outlook, desktops, laptops installation, configurations printers, scanners, DHCP, DNS, Proxy Server,

Printers, Active directory users and day to day activities of office.

Good in soft skills

Salary : As per market standard.

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2. Oracle DBA Cum PL SQ Developer.

experience and Education :

Bachelor s degree in computer engineering or computer science.

4-6 Years of experience in PL-SQL programming the Database Administration.

Oracle certification is added advantage

Job Responsibilities.

experience with Oracle Version 10g, 11g, 12c.

Solid experience of creating PL/SQL Packages, Procedures, Functions, Triggers, Views and Exception handling for retrieving, manipulating, checking and migrating complex data sets in Oracle.

Performance tune SQL's, application programs and instances.

Evaluation of new and upcoming technologies.

Providing technical assistance, problem resolution and troubleshooting support.

experience in Data migration at application /DB version level.

Assess database performance

Installing and maintaining the Oracle database software.

Creating storage database structures with high-level security features.

Altering storage structures to meet the evolving needs of the company.

Setting up database user accounts.

Finding and debugging malfunctioning programs affecting the database integrity.

Creating autonomous database backups.

Regularly updating the database security protocols.

Knowledge of Unix / Linux is added advantage.

Proficiency in SDLC cycle

Good in soft skills

Salary : As per market standard.

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3. IT System Admin

experience and Education :

3-5 Years of database, network administration, or system administration experience.

Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.

Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.

Job Responsibilities.

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

Lead desktop and help desk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

Responsible for capacity, storage planning, and database performance.

Proven experience as a System Administrator, Network Administrator or similar role.

Knowledge of system security (e.g. Intrusion detection systems) and data backup/recovery.

System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.

Working knowledge of virtualization, VMWare, or equivalent.

Strong knowledge of systems and networking software, hardware, and networking protocols.

experience with scripting and automation tools.

A proven track record of developing and implementing IT strategy and plans.

Strong knowledge of implementing and effectively developing help desk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

Familiarity with various operating systems and platforms.

Resourcefulness and problem-solving aptitude.

Good in soft skills

Salary : As per market standard.

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4. Implementation/Training Officer. - Having experience - 4 to 7 years Graduated, Certificaton : CCNA, MCSE experience in Software implementation and Training. Language : Bilingual Must.

experience and Education :

4-7 Years of database, network administration, or system administration experience.

Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.

Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA),CCNA) is a plus.

Language : English and Arabic Must.

Job Responsibilities.

Responsible to Train new and existing staff.

Provide the software support and troubleshooting.

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

Responsible for capacity, storage planning, and database performance.

Knowledge of system security (e.g. Intrusion detection systems) and data backup/recovery.

Working knowledge of virtualization, VMWare, or equivalent.

Strong knowledge of systems and networking software, hardware, and networking protocols.

experience with scripting and automation tools.

A proven track record of developing and implementing IT strategy and plans.

Strong knowledge of implementing and effectively developing help desk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

Familiarity with various operating systems and platforms.

Resourcefulness and problem-solving aptitude.

Good in soft skills

Salary : As per market standard.

Please share the resume :