Job description

The IT Support & Social Media Officer is responsible for ensuring the stability and availability of IT systems, ERP support (MS Dynamics 365), reporting, digital marketing activities, social media management, and website/e- commerce operations across head office and branches.

Key Responsibilities

1. IT & Technical Support

Ensure daily availability and stability of local networks, Wi- Fi, internet, IP phones, and data links across head office and branches.

Monitor and maintain security cameras, digital screens, fingerprint systems, KNET devices, printers, and scanners.

Provide first- line support for Microsoft Dynamics 365 (ERP) and Retail POS systems.

Manage Office 365, Outlook connectivity, and user awareness of spam and security alerts.

Perform regular hardware, operating system, and software health checks and updates.

Maintain NAS, file sharing, data access rights, archiving, and backups.

Coordinate with vendors for printer and hardware maintenance.

Provide IT support, training, and system setup for staff upon request.

2. ERP, POS & System Support

Add and maintain items, pricing, promotions, and inventory movements in Dynamics 365.

Handle posting errors, inventory adjustments, journals, and POS- related issues.

Support staff with ERP and POS training and troubleshooting.

3. Reporting & Analytics

Prepare daily, weekly, monthly, and quarterly reports from Dynamics 365, including:

* Sales, stock on- hand, inventory aging, staff sales, and voided transactions.

* Generate attendance and fingerprint system reports when required.

* Prepare digital marketing and social media performance reports (reach, impressions, engagement, clicks, and sales impact).

* Track website traffic and Facebook Ads performance.

4. Digital Marketing & E- Marketing

Follow and execute the approved marketing calendar.

Research and evaluate local events and marketing opportunities in Kuwait.

Coordinate with operations for upcoming campaigns and promotions.

Manage sponsored digital ads, targeting, performance tracking, and optimization.

Prepare annual marketing calendars aligned with Kuwait official holidays and events.

5. Social Media Management

6. Website & E- Commerce Management

Update and maintain company websites and e- commerce platforms.

Monitor stock availability, payment gateways, orders, and system performance.

Coordinate online orders with operations and print order summaries when needed.

Update banners, images, products, promotions, and website content.

Follow up with third- party applications and payment gateways for issues or updates.

Required Skills :-

Strong knowledge of IT support, networking, and hardware troubleshooting

Hands- on experience with Microsoft Dynamics 365/ ERP systems

Good understanding of POS systems and retail operations

Digital marketing and social media management skills

Experience with Facebook Ads Manager and analytics

Website and e- commerce management knowledge

Strong reporting and data analysis skills

Good communication and coordination skills

Ability to handle multiple tasks and work independently

Experience & Qualifications

2–4 years experience in IT support, ERP systems, or a similar role

Experience in retail, e- commerce, or multi- branch environments is a plus

Bachelor’s degree in IT, Computer Science, Information Systems, or related field (preferred)

Experience in Kuwait market is an advantage

Salary :-

325KWD - 500KWD (Based on experience & qualification)

Preferred candidate -

Years of experience :-

2 - 5 years

Residence location :-

Kuwait

Gender :-

Male

Age :-

24- 30 years

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