Position Overview:

We are looking for a friendly, professional, and organized Receptionist to be the first point of contact for members and guests at our gym. The ideal candidate will provide excellent customer service, manage front- desk operations, and support gym management in maintaining a welcoming and efficient environment.

Key Responsibilities:

Greet and check in members and guests as they arrive at the gym.

Handle membership inquiries, provide information about gym services, and assist with sign- ups and cancellations.

Answer phone calls, emails, and inquiries while providing prompt and accurate responses.

Manage the front desk, including opening and closing procedures, membership database updates, and filing.

Schedule appointments for personal training sessions or other gym services.

Assist in maintaining the cleanliness and organization of the reception area and member lounge.

Handle cash and process payments for memberships, classes, and merchandise.

Address and resolve member complaints or concerns professionally and promptly.

Keep track of gym attendance, notify members of upcoming renewals, and promote ongoing offers.

Assist with inventory control for gym merchandise and restock items as needed.

Skills and Qualifications:

Previous experience in customer service or as a receptionist, preferably in a fitness or wellness environment.

Excellent communication and interpersonal skills.

Basic knowledge of gym equipment, services, and membership procedures (preferred but not required).

Strong organizational skills with attention to detail.

Ability to multitask and work in a fast- paced environment