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Required Technical Support Engineer

Posted: 20-04-2022
Place: Kuwait

Responsible for providing day-to-day hands on technical support externally to the end user in areas related to hardware, software, systems, applications and services as well as performing installations, maintenance and troubleshooting requests are handled efficiently.

Key Roles and Responsibilities

Implement the IT Department s set policies and procedures and comply with other policies.

Technician Activities

Perform regular maintenance of all system software and hardware as per maintenance schedule, etc. To ensure business continuity and minimize the system interruptions.

Provide Desktop/ Laptop installations, upgrade and maintenance including installation and upgrade of current office applications, operating system, anti-virus software, conducting file backups, etc.

Set up and configure desktop computers, peripherals and user accounts, assigning security levels, network access, etc.

Install new hardware and equipment including (printers, Laptops, LCDs etc.) as and when required.

Follow up and analyze the performance of upgraded systems, keeping track of their performance, reliability, risks and benefits.

Provide ongoing application support / technical expertise to end users in order to enhance security and availability of applications as well as to support desktop software and hardware troubleshooting.

Provide one on one assistance to end user regarding the technical flaw, either by phone, mail or in person.

Configure and repair of faulty equipment.

Handle incidents and requests according to agreed procedures as well as ensuring that such incidents are documented in the appropriate form.

Identify technical issues and escalate complex problems to the direct supervisor.

Execute allotted work within the specified deadlines and maintain records of daily tasks.

Perform other duties related to the job as assigned by the Direct Manager.

Educational Qualification.

Computer Networking and hardware

Professional Certifications and Affiliations is an advantage.

Work experience

Minimum of 0 - 3 years of experience in the same or related field.

Behavioural Competencies

Job Knowledge

Problem Solving Ability


Starting Salary: 300 - 400 KWD

Working Hours: 10 Hrs

If any one interested then Please forward your CV to

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