Requirement for Call Center (Only Ladies)

Preference for Syrian and Lebanese

Job Title: Customer Service Coordinator

Job Description:

As a Customer Service Coordinator, you will serve as the primary point of contact for customers, ensuring that their needs and requests are addressed efficiently and effectively. You will play a crucial role in maintaining customer satisfaction and streamlining communication between customers and delivery personnel.

Key Responsibilities:

1. Handling Customer Inquiries: Respond to customer calls and emails in a timely and professional manner. Provide accurate information regarding products, services, and order statuses.

2. Order Management: Oversee the order process from initiation to completion. Ensure orders are processed accurately and efficiently, keeping the customer informed at every step.

3. Driver Coordination: Act as a liaison between customers and delivery drivers. Coordinate delivery schedules, route planning, and address any issues that arise during transit.

4. Problem Resolution: Address and resolve customer complaints or issues. Implement solutions that meet both company standards and customer satisfaction.

5. Record Keeping: Maintain detailed records of customer interactions, orders, and any correspondence or actions taken.

6. Feedback Collection: Collect customer feedback and relay it to the relevant departments for quality improvement and service enhancement.

7. Team Collaboration: Work closely with sales, logistics, and management teams to ensure seamless service delivery and address any operational challenges.

8. Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions.

Qualifications:

Strong communication and interpersonal skills.

experience in customer service or a related field.

Proficiency in relevant computer applications and CRM systems.

Ability to multitask and handle stressful situations.

Interested candidate send your CV on W.App. No.