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Requirement for Call Center Only Ladies

Posted: 21-11-2023
Place: Kuwait City

Requirement for Call Center (Only Ladies)

Preference for Syrian and Lebanese

Job Title: Customer Service Coordinator

Job Description:

As a Customer Service Coordinator, you will serve as the primary point of contact for customers, ensuring that their needs and requests are addressed efficiently and effectively. You will play a crucial role in maintaining customer satisfaction and streamlining communication between customers and delivery personnel.

Key Responsibilities:

1. Handling Customer Inquiries: Respond to customer calls and emails in a timely and professional manner. Provide accurate information regarding products, services, and order statuses.

2. Order Management: Oversee the order process from initiation to completion. Ensure orders are processed accurately and efficiently, keeping the customer informed at every step.

3. Driver Coordination: Act as a liaison between customers and delivery drivers. Coordinate delivery schedules, route planning, and address any issues that arise during transit.

4. Problem Resolution: Address and resolve customer complaints or issues. Implement solutions that meet both company standards and customer satisfaction.

5. Record Keeping: Maintain detailed records of customer interactions, orders, and any correspondence or actions taken.

6. Feedback Collection: Collect customer feedback and relay it to the relevant departments for quality improvement and service enhancement.

7. Team Collaboration: Work closely with sales, logistics, and management teams to ensure seamless service delivery and address any operational challenges.

8. Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions.


Strong communication and interpersonal skills.

experience in customer service or a related field.

Proficiency in relevant computer applications and CRM systems.

Ability to multitask and handle stressful situations.

Interested candidate send your CV on W.App. No.


This job is no longer available

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