Job Title: Reservation Agent – Hotel Apartments (Kuwait)

Job Summary:

The Reservation Agent is responsible for handling all room and long- stay apartment bookings, ensuring accurate reservations and excellent customer service. The role focuses on maximizing occupancy and revenue by managing inquiries from corporate clients, families, and long- stay guests, which are key segments in Kuwait’s hotel apartment market.

Key Responsibilities:

Handle all reservation inquiries via phone, email, WhatsApp, and online platforms

Process bookings for daily, weekly, and monthly stays accurately in the system

Manage corporate bookings, long- stay contracts, and government reservations

Coordinate with Sales team for company agreements and negotiated rates

Upsell higher room categories and promote special offers

Maintain accurate records of bookings, cancellations, and guest preferences

Monitor availability and update rates based on demand and seasonality

Assist walk- in guests and provide detailed information about apartment types and facilities

Coordinate with Front Office and Housekeeping to ensure readiness of units

Handle amendments, cancellations, and special requests professionally

Ensure compliance with Kuwait regulations (e.g., guest documentation, civil ID requirements)

Qualifications & Requirements:

Diploma or Bachelor’s degree in Hospitality or related field

Minimum 1–3 years experience in reservations or front office (hotel apartments preferred)

Experience in handling long- stay guests and corporate bookings

Proficiency in hotel systems (e.g., Opera, PMS systems, booking platforms)

Fluent in English; Arabic is a strong advantage

Strong knowledge of OTA platforms (Booking.com, Expedia, etc.)

Key Skills:

Strong communication and customer service skills

Attention to detail and accuracy in bookings

Sales and upselling ability

Time management and multitasking

Problem- solving and handling guest requests

Working Conditions:

Shift- based role (including weekends and holidays)

High interaction with clients and internal departments

Fast- paced environment, especially during peak seasons and events

Preferred Candidate Profile (Kuwait Market):

Experience working with corporate companies, embassies, and relocation clients

Familiar with Kuwait market demand (expats, project- based stays, medical tourism)

Ability to handle long- term stay negotiations and pricing flexibility

Understanding of local customer expectations and service standards