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Technical Service Specialist Needed

Posted: 93 days ago
Place: Kuwait

Primary objective of the position

The Technical Service Specialist is responsible for installation of new equipment, performing planned maintenance activities, hardware and software upgrades and for back up first line level one service.

Major accountabilities

Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)

Schedules and perform planned maintenance activities

Documenting the customer call

Installation of Abbott link

Assists with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score, service key performance indicators achievement and economic growth and profitability per district.

Educational background

Bachelor’s degree or equivalent experience is required

Bachelor / Engineering degree in medical / electrical / mechanical or medical technology is preferred

Requirements / Work experience

Proven track record in a similar position supported by management and customer references.

Previous experience with Abbott products would be a plus.

Successful engagement with customers, specifically lab staff.

Technical expert for product line responsibility.

Strong communication skills.

Ability to identify and drive resolution of issues.

Strong experience in use of analytical tools and software.

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